Delivery

What are your delivery options?

For purchase of total value below $500 (nett), upon check out you may select one of the delivery option rates below that best suits you:

Option 1: Self Collection at showroom or head office (No charge)

Option 2: LIGHTCRAFT Local delivery service – during weekdays 9am – 6pm only ($48.15)

Option 3: Third party delivery services – 3 to 5 working days  (charges applies based on your purchased items)

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.

 

Do you offer free delivery?

We offer free delivery for purchases with a total value of $500 (nett) and above.

 

Can I do self-collection?

Yes, self-collection at our Head Office and Retail Showroom are available, please select this option at check-out. There is no charge for self-collection.

 

What is the estimated delivery dates and timing by third-party couriers service?

Delivery of your orders are usually ship in 3 to 5 working days if the stocks are available, otherwise we will contact you to make further arrangements.

 

What is the estimated delivery dates and timing by LIGHTCRAFT delivery service?

LIGHTCRAFT Local delivery timing are only available during weekdays:
Monday to Friday, between 9am to 6pm.
Our operation team will contact you to make the necessary arrangements.

 

Note: It is required for customers to be present during the stipulated delivery time to avoid holding up the delivery team from deliveries to other customers. We seek your understanding on this.

Your delivery location must also be accessible via elevator (i.e. on the same storey as lift landing) or must be on the same floor as the goods loading/unloading area. Free Delivery is made anywhere within Singapore (except offshore islands and restricted zones).

If the delivery crew is unable to send your items to your location via the elevator at point of delivery (e.g Lighting fixture are unable to fit into elevator, or elevator unserviceable upon delivery crew’s arrival, or refusal of elevator access by building management etc.) LIGHTCRAFT will assess (at our own discretion) the feasibility of the Lighting fixture being carried up via staircase in a non-hazardous manner. Should delivery via staircase be deemed safe, additional charges per item will

Lightcraft Pte Ltd reserves the right to change the delivery date and time should any unforeseen circumstances arise in the midst of delivery. While we endeavor to adhere to our schedule delivery timings and warrant to act within our means to notify you the soonest possible of any delays or difficulties, you acknowledge that you will, at no point in time, hold Lightcraft Pte Ltd liable for any inconvenience, losses, damages, injury, charges, expenses and/or deaths that may arise from any delayed, postponed, incomplete or unfulfilled deliveries, to the extend permitted by Law.

Do you ship and delivery overseas?

No, we currently do not offer overseas shipping.

Do you deliver to PO boxes?

No, we do not deliver to PO boxes.